In response to the Coronavirus (Covid-19) outbreak, please read our book with confidence policy and guidance for guests for up to date information.

Coronavirus (Covid-19)

Guidance for our guests – updated 20.12.2021

Bookings at holiday properties in England and Scotland

Currently there are no restrictions on holiday accommodation in England and Scotland. However, we will continue to follow government guidance as and when it is issued.

Safer stays

We have shared national guidelines with our owners in relation to cleaning protocols which set out the extra measures to be taken. These have been carefully considered and developed at industry level to help minimise the risk and protect the health and safety of guests, as well as housekeepers and support teams involved in preparing the property.

This may mean that guests are asked to observe certain protocols during their time in the property and on departure. This is to protect the health and safety of all concerned and to continue to support and safeguard our local communities. Further information will be shared with you on arrival at the property. 

What to do if you or a member of your party display symptoms of COVID-19 whilst on holiday

Please follow the latest government guidance found here.

Helpful medical information on COVID can be found on NHS England for properties located in England and NHS Inform Scotland for properties located in Scotland.

Helpful information on self-isolation rules can be found here for properties located in England and here for properties located in Scotland.


It is imperative that you do not travel to your holiday property if you or any of your party are displaying symptoms of COVID-19.