In response to the Coronavirus (Covid-19) outbreak, please read our guidance for guests for up to date information. 

Coronavirus (Covid-19)

Guidance for our guests – updated 28.11.2020

Festive Period 23rd to 27th December (inclusive)

Travel restrictions will be relaxed during this period to allow people to travel between local authority areas and the four nations of the UK to join their Christmas bubble. Exclusive Christmas bubbles can be formed during this period with people of no more than 3 households. Festive period guidance for England can be found here, and for Scotland here. We will continue to update this page as information becomes available.

 

Cross border travel to holiday properties in England and Scotland

Under current Scottish regulations, found here, you must not travel between Scotland and England, Northern Ireland, Republic of Ireland, Wales. This applies to people who live in Scotland and to people who live in any of these countries who are thinking of coming to Scotland. On 20th November these travel restrictions were put into law and will be reviewed regularly.

 

Bookings for guests from England at holiday properties in England (reviewed 16th December)

Tier levels in England will be reviewed by the UK Government on 16th December. Whilst it remains your responsibility to understand whether your booking is affected we are also proactively contacting guests affected by changes and will review government guidance as it is issued. You can check your tier level using your postcode here.

Should your holiday be cancelled due to government restrictions please read our Book with Confidence policy below.

Northumberland has been designated a Tier 3-Very High area, therefore holiday cottages have closed until the 16th December. You will find full details here.

North Yorkshire has been designated a Tier 2-High area, and therefore holiday properties remain open and able to accept bookings from guests from Tier 1 and Tier 2 areas of England. You will find full details here.

 

Bookings for guests from Scotland at holiday properties in Scotland (reviewed every Tuesday)

COVID Protection Levels in Scotland are currently being reviewed by the Scottish Government every Tuesday, with changes implemented every Friday. Whilst it remains your responsibility to understand whether your booking is affected we are also proactively contacting guests affected by changes and will review government guidance as it is issued. You can check your protection level using your postcode here.

One household (or extended household)* may stay at self-catering properties.

Should your holiday be cancelled due to government restrictions please read our Book with Confidence policy below.

The Scottish Borders and East Lothian have been designated as level two protection areas, therefore holiday cottages in these areas remain open. You will find full details here. Travel for the purposes of a holiday is permitted if you currently live in protection levels 0, 1 or 2.

Midlothian has remained a level three protection area from Tuesday 24th November. This means there should be no non-essential travel into or out of this area. You will find full details here. If you are travelling from within the same council area, your booking can go ahead. If your booking is for essential (work-related) purposes, it can go ahead subject to the necessary confirmation.

If your party comprises one household (or extended household)* we will ask you to confirm this in writing by email. 

If your party comprises more than one household (or extended household)* unfortunately your booking will not be able to go ahead and you may choose to:

  • Reduce guest numbers to comply with the restrictions.  
  • Defer your booking to a later date.  
  • Cancel your booking and receive a full refund less non-refundable booking fee.

* An extended household is one where two households have joined together to form a single household. An extended household can be formed by a person who lives alone - or only with children under 18. They and another household of any size can agree to form an extended household. An extended household can also be formed by a couple who do not live together, and their children.

Important: it is your responsibility to understand whether your booking is affected by restrictions in your local area and whether or not you are able to travel. Please use the area checker to ensure that you are able to travel out of your local area.  

 

Deferral and cancellation requests for less immediate bookings

This is a very fast-moving situation and this guidance is updated continuously as new information is announced by the Government. The date bands set out above are reviewed in line with Government guidance.

If your booking is due to start after these dates and you suspect that your booking will be affected by the current guidance and therefore you would like to defer or cancel your booking and receive a refund less non-refundable booking fee, please email us with a brief explanation so we can put your request to the property owners.

 

Book with confidence

In the event of the following scenarios, you would have the option to defer your booking, receive a credit note or cancel your booking and receive a full refund less non-refundable booking fee:

    • Government restrictions imposed on travel, including regional lockdowns or restrictions imposed on overseas visitors.
    • Government restrictions imposed on travel to our area or any cross border restrictions.
    • The re-closure of holiday letting accommodation as a result of COVID-19.

Please note that if you are unable or unwilling to travel for any other reason, our normal cancellation terms would apply.  

Should the restrictions extend above the dates specified above, we will contact you at that time to set out the options available to you.

 

Safer stays

We have shared national guidelines with our owners in relation to cleaning protocols which set out the extra measures to be taken. These have been carefully considered and developed at industry level to help minimise the risk and protect the health and safety of guests, as well as housekeepers and support teams involved in preparing the property.

This may mean a change to guest arrival and departure times to allow extra time for cleaning. It may also mean that some non-essential items are removed from the property to minimise touch points and reduce risk. Guests will also be asked to observe certain protocols during their time in the property and on departure. This is to protect the health and safety of all concerned and to continue to support and safeguard our local communities. Further information will be shared with you prior to arrival at the property and on arrival at the property. 

 

What to do if you or a member of your party display symptoms of COVID-19 whilst on holiday

Please follow the government guidance as set out below.

England:  https://www.visitengland.com/planning-holiday-in-england

Scotland:  https://www.assc.co.uk/wp-content/uploads/2020/07/FAQ-Suspected-Covid-19-on-Premises.pdf

It is imperative that you do not travel to your holiday property if you or any of your party are displaying symptoms of COVID-19