Coronavirus (Covid-19)

Guidance for our guests – updated 20.04.2021

Bookings at holiday properties in England

Following the four step road map to ease coronavirus restrictions announced on 22nd February, we have set out the latest Government guidance below.

Bookings 12th April to 17th May - Holiday properties in England have reopened on 12th April for bookings from one household or support bubble.

Bookings 17th May to 21st June - Bookings are expected to go ahead for up to two households or a group of up to six guests from various households. The Government has indicated that it may be possible to extend the household restrictions and guest numbers depending upon the data.

As the guidance is subject to review and indicative at this stage, we will be in touch with guests whose party numbers exceed these limits closer to the time of their booking.  However, please email us if you have a booking during this period for multiple households and would prefer to act now.  You can either defer the booking or cancel with a full refund (less the booking fee).

Bookings from 21st June - From 21st June it is expected that bookings will go ahead with no restriction on household or guest numbers.

 

Bookings at holiday properties in Scotland 

Following the timetable for easing restrictions announced by the First Minster on 16th March, we have set out the latest Government guidance below.

Bookings up to 26th April - Holiday properties in Scotland are expected to reopen on 26th April.  

Bookings 26th April to 17th May -  From 26th April, holiday properties in Scotland are expected to reopen, restricted to bookings for one household (or extended household) in line with rules on indoor gathering. Scotland moves to level three restrictions.   

Bookings 17th May to 7th June - From 17th May it is expected that bookings for up to four guests from two households will be permitted. Scotland moves to level two restrictions.

Bookings 7th June to late June - From 7th June the restrictions will be eased further to allow bookings for up to six guests from three households. Scotland moves to level one restrictions.

Late June onwards - From late June bookings are allowed for up to eight guests from four households. Scotland moves to level zero restrictions. 

The Scottish Government has indicated that all the above dates are subject to review and it may be possible to extend the household restrictions and guest numbers depending upon the data.

As the guidance is subject to review and indicative at this stage, we will be in touch with guests whose party numbers exceed these limits closer to the time of their booking.  However, please email us if you have a booking during this period for multiple households and would prefer to act now.  You can either defer the booking or cancel with a full refund (less the booking fee).


Cross border travel between Scotland and England

Cross border travel between Scotland and England is expected to be allowed from 26th April. 

 

Deferral and cancellation requests for less immediate bookings

This is a very fast-moving situation and this guidance is updated continuously as new information is announced by the Government. The date bands set out above are reviewed in line with Government guidance.

If your booking is due to start after these dates and you suspect that your booking will be affected by the current guidance and therefore you would like to defer or cancel your booking and receive a refund less non-refundable booking fee, please email us with a brief explanation so we can put your request to the property owners.

 

Book with confidence

In the event of the following scenarios arising from the COVID-19 pandemic, you would have the option to defer your booking, receive a credit note or cancel your booking and receive a full refund less our non-refundable booking fee of £19.50. The below applies to both new and existing bookings.

    • Government restrictions imposed on travel as a result of COVID-19, including UK-wide or regional lockdowns which prevent you from travelling on holiday.
    • Government restrictions imposed on travel as a result of COVID-19 that prevent travel to the area in which your holiday property is located.
    • Government restrictions imposed on travel as a result of COVID-19 that prevent overseas visitors travelling to the UK.
    • Government restrictions imposed on the number of households permitted to stay in a holiday property as a result of COVID-19.
    • The requirement for you or any of your party to self-isolate as a result of a positive test result for COVID-19 (please send copy of email or text).
    • The requirement for you or any of your party to self-isolate as a result of an instruction from Government tracking schemes (please send copy of email or text).  
    • The closure of holiday letting accommodation as a result of COVID-19.

Please note that if you are unable or unwilling to travel for any other reason, our normal cancellation terms would apply.  

Our normal booking procedure should be followed including the date by which your balancing payment should be met.

 

Safer stays

We have shared national guidelines with our owners in relation to cleaning protocols which set out the extra measures to be taken. These have been carefully considered and developed at industry level to help minimise the risk and protect the health and safety of guests, as well as housekeepers and support teams involved in preparing the property.

This may mean a change to guest arrival and departure times to allow extra time for cleaning. It may also mean that some non-essential items are removed from the property to minimise touch points and reduce risk. Guests will also be asked to observe certain protocols during their time in the property and on departure. This is to protect the health and safety of all concerned and to continue to support and safeguard our local communities. Further information will be shared with you prior to arrival at the property and on arrival at the property. 

 

What to do if you or a member of your party display symptoms of COVID-19 whilst on holiday

Please follow the government guidance as set out below.

England:  https://www.visitengland.com/planning-holiday-in-england

Scotland:  https://www.assc.co.uk/wp-content/uploads/2020/07/FAQ-Suspected-Covid-19-on-Premises.pdf

It is imperative that you do not travel to your holiday property if you or any of your party are displaying symptoms of COVID-19