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In response to the Coronavirus (Covid-19) outbreak, please read our book with confidence policy and guidance for guests for up to date information.

Book with confidence

Our policy applies to new and existing bookings

In the event of the following scenarios arising from the COVID-19 pandemic, you would have the option to defer your booking, receive a credit note or cancel your booking and receive a full refund less our non-refundable booking fee of £19.50. The below applies to both new and existing bookings.

    • Government restrictions imposed on travel as a result of COVID-19, including UK-wide or regional lockdowns which prevent you from travelling on holiday.
    • Government restrictions imposed on travel as a result of COVID-19 that prevent travel to the area in which your holiday property is located.
    • Government restrictions imposed on travel as a result of COVID-19 that prevent overseas visitors travelling to the UK.
    • Government restrictions imposed on the number of households permitted to stay in a holiday property as a result of COVID-19.
    • The requirement for you or any of your party to self-isolate as a result of a positive test result for COVID-19 (please send copy of email or text).
    • The requirement for you or any of your party to self-isolate as a result of an instruction from Government tracking schemes (please send copy of email or text).  
    • The closure of holiday letting accommodation as a result of COVID-19.

Please note that if you are unable or unwilling to travel for any other reason, our normal cancellation terms would apply.  

Our normal booking procedure should be followed including the date by which your balancing payment should be met.

View our guidance for guests for up to date information.