FAQ's

“Can I invite additional guests to the house during my stay or bring camp beds for additional guests?”

This depends on the house insurance and the views of the owner. In some instances, the house will be insured for a specific number of guests and increasing the occupancy will invalidate the insurance, putting the property and yourselves at risk. In some cases, the owner does not wish their property to be occupied by more than the specified number in order to minimise wear and tear and to avoid overstretching the facilities, such as private water supplies, septic tank sewerage systems, etc. To avoid any misunderstanding, please do not presume that you can add extra people (even small children) to the number that the house sleeps. Where a house shows extra capacity, for example 10+2, please check whether the +2 are children’s beds. This will be stated in the house details. Please bear in mind that the owner or their representative may ask the additional guests to leave. In other cases, a property can accommodate additional guests on camp beds, etc and there may be an additional charge for this.

“If additional guests are agreed, will there be a charge?”

Additional guests will be using the facilities of the property and therefore the owner may make a further charge for the use of the house and facilities. This will vary depending on number of guests and length of stay.

“What is the Good Housekeeping Deposit?”

The Good Housekeeping Deposit (GHD) represents your agreement to leave the house and contents as you found them. As your contract is with the owner and not with C&C Lettings Ltd, we do not have jurisdiction over the refunding or withholding of these deposits. However, if you feel that the GHD has been unfairly withheld, you may ask C&C Lettings Ltd to mediate with the owner on your behalf. Please note that it is best to report any loss or damage before departure or, if that is not possible, leave a note for the housekeeper. If issues are addressed at the time, it leads to far fewer disagreements later.

“Can we arrange a short break?”

Yes. Short breaks are increasingly popular, especially for special events and celebrations. A short break consists of 3 or 4 days of one normal letting week. Weekend breaks consist of 3 or 4 days which cross over the weekend. These are more expensive than the short breaks as they break up two letting weeks. Neither of the above can be arranged during school holidays except at short notice.

“Can we arrive earlier than 1600 hours?”

Please do not arrive early as it places the owner/housekeeper in the difficult and h2barrassing position of having to refuse entry. Please respect their need for the time to prepare the property following the departure of guests. They are not only cleaning but also checking the house as well which is extrh2ely time consuming. However, if the property is unoccupied during the week prior to your arrival, it may be possible, by arrangh2ent with the owner, to arrive early.

“Can we use the property for a party?”

A few of our properties are available for party purposes by prior agreh2ent with the owner and C&C Lettings Ltd. There may be an increased GHD to reflect the risk of breakages, etc. Unfortunately, due to prior experience, we are unable to make properties available for either 21st or stag parties.

“What happens if we have to cancel the holiday?”

When you reserve a property you agree to pay the balance on the due date. If you have to cancel your holiday, the deposit is non-refundable and you rh2ain liable for the balance. Cancellation insurance will cover you for such an event and therefore it is strongly recommended. In the event of cancellation, let us know immediately and we can then try to re-let the week. If we are successful, we will issue an invoice for your insurance company to enable you to reclaim on your policy.

Please note – once a booking is made, you are then responsible for the balance even if you cancel.
If you do not take out cancellation insurance you risk losing both your deposit and balance. Cancellation is an insurable risk and it is your responsibility to ensure that you have adequate cover.